Industries often viewed accidents as inevitable and acceptable. However, a multinational corporation (MNC) faced significant challenges in improving its safety management system due to legal compliance requirements and the need to address serious incidents. This led to a change in management and their mindset, highlighting the importance of safety across all levels of the organization.
To address the issues, both external consultants and an internal team, including the promoter from BiC, conducted a thorough investigation. It was revealed that the organization had neglected safety culture for an extended period. Key areas lacking attention included behavioral-based safety practices and adherence to safety standards, including the use of personal protective equipment (PPE).
Recognizing the need for a comprehensive safety framework, the organization decided to implement the British Safety Council (BSC) framework. This well-known framework in the United Kingdom encompasses various aspects, from management to execution, including a focus on behavioral safety.
To effectively implement the BSC framework, a dedicated team comprising individuals with expertise and authority was formed. Regular reviews, including daily, weekly, and monthly assessments, were conducted to monitor progress and address challenges. Active involvement from all individuals, including security guards, contractor workers, management, and the board of directors, was crucial. An internal audit team was established to assess progress and ensure compliance. Feedback and concerns from employees and contractors were promptly addressed, focusing on safety equipment provision, hazard controls, and training needs. Effective leadership and communication strategies were employed to influence the organizational culture and make safety a core value. Extensive safety training programs were conducted to increase awareness and understanding of safety procedures. Additionally, a system for recognizing and rewarding exemplary safety performance and adherence to BSC standards was implemented.
After a significant period of implementation efforts, internal stakeholders expressed satisfaction with the progress made in implementing the BSC framework. Internal audits assessed compliance and identified areas for improvement. Furthermore, the organization sought external certification from the British Safety Council, indicating compliance with their standards and guidelines. The implementation of the BSC framework led to a stronger safety culture within the organization, with improved hazard identification, risk mitigation, and incident reporting.
The successful implementation of the safety management system required desire, determination, and guidance from the management. It was a top-down process, and management should be held responsible for non-compliance. BiC's promoter played an instrumental role in implementing the BSC framework, providing guidance, overcoming obstacles, and ensuring stakeholder involvement at all levels.
This case study focuses on a CFBC (Circulating Fluidized Bed Combustion) boiler that experienced poor performance due to fouling issues.
