Industries often viewed accidents as inevitable and acceptable. However, a multinational corporation (MNC) faced significant challenges in improving its safety management system due to legal compliance requirements and the need to address serious incidents. This led to a change in management and their mindset, highlighting the importance of safety across all levels of the organization.

The utility of oil and gas refineries heavily relies on large-scale cooling water systems and cooling towers. It is crucial to ensure their proper functioning. Wooden cooling towers require specific treatment processes and must always be kept wet to maintain their longevity. In a particular refinery, BIC Promoter took charge of managing the utility and identified an issue with the cooling tower. Prior to taking any action, two cells of the cooling tower collapsed unexpectedly, posing an emergency situation and raising concerns about potential further damage.